Track repairs from intake to pickup

Repairs are part of almost every luxury business, and they're usually the messiest part: a paper envelope, a note on the bench, a text thread with the customer, and a spreadsheet that's out of date. When a customer calls to ask where their piece is, finding the answer shouldn't take ten minutes. Elefta's Repairs module keeps every job in one place, from the moment an item comes in to the moment it goes home.

One board, five stages

Every repair is a ticket on a single board, organized into five stages: Intake, Pending Approval, In Progress, Ready, and Complete. At a glance, you can see what just came in, what's waiting on the customer, what's on the bench, and what's ready to go home. When a job moves forward, drag its ticket to the next column. Elefta asks you to confirm each move, so nothing changes by accident.

Any item, customer-owned or your own stock

Repairs work for watches, jewelry, handbags, and accessories alike. Use the same workflow for a customer's piece or for an item from your own stock that needs work before it sells. Search your contacts to attach a customer, or search your inventory to attach one of your own items. Repair tickets linked to inventory can be opened straight from the item, so you always know what's on the bench.

A proper intake record

Intake is where most repair disputes start, so Elefta makes it thorough:

Condition notes record the state of the item when it arrived.

Additional details capture anything else specific to the job.

Internal notes stay private to your team and never appear on anything the customer sees.

If you start an intake and try to close it before saving, Elefta warns you first, so a half-finished form is never lost with one misclick.

Quotes your customers approve online

Add the services the job needs, either from your own list of preset services or entered case by case, and assign the work to a technician. When the quote is ready, use Save & Send to send it by WhatsApp or email. The message carries your business logo, not Elefta's. Your customer opens the quote on a clean page and approves it online, and the ticket moves forward without a round of phone calls.

From finished job to invoice

When the work is done, Elefta sends your customer a notice that their item is ready. You can create an invoice straight from the repair, so the services and totals carry over without retyping. Every repair can also be printed as a single repair sheet showing the item, the work, and the correct totals, ready for the envelope or the bench.

Why it matters

A properly tracked repair builds trust. Your customer gets a clear quote, a record of the condition their item arrived in, and a heads-up when it's ready. You get a board that answers "where is it?" in seconds. Repairs sits alongside the rest of your inventory and business tools in Elefta, so a repair is always connected to the customer and the item it belongs to.